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Making a Connection with Customers

October 19, 2010
Z-CoiL customers love their shoes!

Z-CoiL has some of the most devoted and enthusiastic customers on the planet, maybe because we try to deliver the most attentive and personalized service of any shoe company there is. For one thing, there are very few shoe stores that do custom fittings anymore, and Z-CoiLs are the only shoes that can be adjusted to accommodate your particular pain issues!

Even if you order your Z-CoiL shoes online, we do our best to pre-adjust your footwear prior to shipping to match the shape of your foot and the way you walk.

Here’s what else we do for our customers:

  • We’re ready to answer your questions via Live Chat on our website, over the telephone, by e-mail, or by comments you post to our social media sites, like Facebook and this blog.
  • Our customer service reps are available to talk with you six days a week, even outside of regular business hours (Mon-Fri 7am – 6pm, Sat 10am – 4pm, MST).
  • We offer a 30-Day, Risk-Free trial where you can return the shoes in any condition and receive a full refund, no questions asked.

In return, our customers share their Z-CoiL experience with friends, family, and complete strangers. They freely post their video testimonials on the Z-CoiL YouTube channel, and on our testimonial webpage. Many of them write personal letters to Al Gallegos, the inventor of Z-CoiL footwear, to express their gratitude.

Together, we’re creating one big, happy Z-CoiL family, bound by a common love for a truly amazing product.

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